Delsiva (“delsiva.com ,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or purchase our products. We comply with the data protection laws of Switzerland, the European Union’s General Data Protection Regulation (GDPR), and other applicable international privacy laws.
What Information Do We Collect?
We may collect the following types of information:
1. Personal Information
Information you provide directly to us, including:
Name, postal address, phone number, and email address.
Payment information, such as credit card numbers and billing details.
Account details, such as username, password, and preferences.
Information about your purchases, including products, frequency, and delivery preferences.
Data submitted in surveys or forms, including demographic details and preferences.
2. Automatically Collected Information
When you visit our website or use our services, we may collect:
IP address, browser type, operating system, and other technical details.
Activity data, including pages visited, time spent on our website, and referral URLs.
Cookies and similar technologies to track user behavior.
3. Aggregated or Anonymized Data
We may also collect non-identifiable data for statistical analysis or business improvement purposes.
How Do We Use Your Information?
We use your information to:
Process and manage your purchases and accounts.
Deliver products and services, including order tracking and delivery notifications.
Improve our website and tailor user experiences.
Respond to customer inquiries and provide support.
Send promotional offers, newsletters, and updates (only with your consent).
Comply with legal obligations and protect the rights, safety, and property of Delsiva, its employees, and customers.
How Do We Share Your Information?
1. Service Providers
We may share your personal data with trusted third-party vendors, such as:
Payment processors.
Delivery and logistics partners.
Marketing service providers, including email platforms.
2. Legal Compliance and Security
We may disclose personal data:
To comply with legal requirements or respond to lawful requests.
To protect the rights, safety, or property of Delsiva, its users, or the public.
3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
Cookies and Similar Technologies
We use cookies and similar technologies to:
Analyze website usage.
Enhance user experiences.
Deliver targeted advertisements.
You can manage your cookie preferences through your browser settings or opt-out mechanisms provided on our website.
Your Rights
As a user, you have the following rights:
1. Access and Portability
Request a copy of the personal data we hold about you.
2. Correction and Deletion
Request corrections to inaccurate data or deletion of your personal data, where legally permissible.
3. Opt-Out
Unsubscribe from promotional emails or object to specific data processing activities.
4. Data Transfer
Request that your data be transferred to another service provider, where applicable.
To exercise these rights, please contact us at contact@delsiva.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal data only as long as necessary to:
Fulfill the purposes outlined in this policy.
Comply with legal and regulatory requirements.
Resolve disputes and enforce agreements.
International Data Transfers
If you access our services from outside Switzerland, please note that your data may be transferred and processed in Switzerland or other countries with equivalent data protection laws.
Children’s Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
Privacy Policy Updates
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page with a revised “Last Updated” date.
Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Delsiva
Email: contact@delsiva.com
Address: Rigistrasse 167 Baar (6340), Zug, Switzerland